The Integrated Care Partnership

40,000 appointments a year to help our patients' health

General Practice Doctors' Surgery
The Old Cottage Hospital
Alexandra Road , Epsom. KT17 4BL.

Surgery telephone: 01372 724434       Surgery Fax : 01372 748171
Outpatient clinic bookings : 01372 847312


Dr.R.A.P.STOTT    Dr.T.RICHARDSON     Dr.A.FREE     Dr.R.J.COWLARD   
Dr.A.MATTHEWS    Dr.M.BUNN    Dr.M.SEVENOAKS   


Opening hours     Appointments     Repeat prescriptions     Outpatient Clinics    
Special services and clinics     Medical education     Doctors     Nurses     District Nursing Team    
Health Visitors     Physiotherapists     Practice Staff     Administrative Staff    
Problems and complaints     Supporters Charity     Practice History    
Old Cottage Hospital History     Epsom Day Surgery Unit    



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Opening hours

The Surgery is open: top

Appointments

To make an appointment to see your Doctor during surgery hours please telephone 01372 724434
You will be offered an appointment with your own Doctor whenever possible. Medically urgent appointments will be seen on the same day, but you may be offered an appointment with another Doctor.
If you are unable to come to the surgery and may need a home visit, please ring before 10 am if possible, and say what the problem is, your address and phone number.
If you are phoning for test results, after 11 am and before 5 pm is usually the best time.
When the Surgery is closed : URGENT CALLS ONLY . 01372 724434.
Minor injury unit and local GP co-operative operate at the following times at The Old Cottage Hospital. This service is manned by a receptionist, a nurse and a Doctor.
It is a busy service for emergencies and not for routine appointments.
Between 10.00 pm and 08.00am your call will be dealt with by Healthcall Deputising Service.

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Repeat prescriptions

: Please write in, fax, or leave a written request at reception.
Prescriptions will be ready after 3pm the following day ( or Monday if left on Friday or Saturday).
Please enclose a stamped SAE if you wish it to be posted back to you.
Several local pharmacists will collect your prescription from the Surgery if required. Alternatively it can be collected direct from the on-site pharmacy.

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Outpatient Clinics

If you have been referred to one of our Consultant Clinics, you can telephone the booking office on 01372 847312 to make an appointment. The office will be open 9.00am to 5.30pm each weekday. Closed at lunch for 1 hour at 12.30.

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Special services and clinics offered in the Surgery :

Ante Natal Care:
Appointments with your doctor during normal surgery hours, or with the Midwife on Tuesday and Friday afternoons. We share ante natal care with local Maternity departments.
Contraception:
a full service is available either with your Doctor or in our family planning clinics with Sister Chris Thompson.
Clinics Monday 2 pm Thursday 6.00pm.
Well Baby clinic
Developmental checks and immunisations on Tuesday afternoons (Doctors, Health Visitors , and Practice Nurse)
Health Visitor clinic
Drop in Thursday afternoon.
Well woman clinic
Smears and breast checks can be organised with nurse and your own Doctor any morning, on Wednesday afternoons with Dr. Amanda Free, or with Sister Thompson in the family planning clinic.
Menopause clinic
Sister Thompson and Dr. Amanda Free on alternate Monday afternoons.
Travel clinic
Tuesday and Thursday evenings. Please discuss your requirements at least two months before travelling when possible. Not all travel services are available on the N.H.S, some charges may be necessary.
Routine check ups
The Nurses carry out weight, urine, blood pressure and other checks as indicated. They can also give advice on diet and lifestyle. The results can be discussed with your Doctor. It is helpful to have a check up when you first register with the practice, then every three years until age 75 , when annual checks are advised.
Asthma clinic
Run by specialist asthma nurse Nikki Stevens on Tuesday mornings. We would recommend all patients with asthma to attend at least once per year for review.
Diabetic clinic
Specialist diabetes nurse Catherine Wheeler and Dr. Richardson run a twice weekly clinic supported by local consultants.
Physiotherapy
Available on referral from your doctor.
Counselling
With the Community Psychiatric Nurse on Wednesdays, or by referral to specialist counsellors.
Flu immunisation
Available each Sept/October. Advised for patients with chest problems, all over age 75 years, and those living in nursing or residential homes.

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Medical Education.

The Practice is committed to medical education.

We usually have GP Registrars working in the practice. These are fully qualified Doctors with several years of hospital experience attached to the Practice for a year. Drs.Stott, Cowlard and Bunn are approved Trainers in General Practice who work closely with the Registrars during their attachment.

On occasions you may be asked to see your own Doctor in the presence of a senior medical student from St. George's Hospital. You do have the right to be seen in private, but we all appreciate your help in training our future Doctors.

The partnership education policy is also fully committed to further education of our nurses and reception staff.

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Practice team

DOCTORS (with year of qualification, qualifications and special appointments)
Dr. Richard Stott. MB.BS, FRCP Edin., DCH. (1974) GP Trainer
Dr. Tim Richardson. MB.BS, MRCGP,F.P.Cert. (1979) Primary Care Group Medical Director
Dr. Amanda Free. MB.BS,DRCOG,DCH. (1982) Medical Officer, Parsons Mead school
Dr. Richard Cowlard. MB.BS,MRCGP,D.Occ.Med. (1983) GP Trainer, Medical Officer to W.S.Atkins, and R.A.C. Country Club
Dr. Anna Matthews. MB.BS,DRCOG,DCH,DFFP,MRCGP. (1984)
Dr. Michael Bunn. MB.ChB,MRCGP,DFFP. (1987) GP Trainer, Medical Officer to Epsom College
Dr. Michael Sevenoaks. BSc,MB.BS,MRCGP,DRCOG,DFFP. (1989)

ASSOCIATE GPs.
Dr. Heather Carr-White. MB.BS,MRCGP (1993)
Dr. Subo Emanuel. MB.BCh,DRCOG,DFFP,MRCGP,MRCOpth. (1992)

Initials of Postgraduateate Qualifications listed above:

FRCP : Fellow of Royal College of Physicians
MRCGP : Member Royal College of General Practitioners
DRCOG : Diploma of Royal College Of Obstetricians & Gynaecologists
DCH : Diploma in Child Health
DFFP : Diploma from Faculty of Family Planning
D.Occ.Med : Diploma in Occupational Health
MRCOpth : Member Royal College Ophthalmologists


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NURSES.

Chris Thompson Practice nurse, family planning & menopause clinic
Lekha Pattinson Practice Nurse, travel clinic.
Katherine Wheeler Practice nurse, diabetic clinic, asthma clinic.
Nikki Stevens Practice nurse, asthma clinic, baby clinic.
Bernadette Halley Practice nurse, family planning, travel clinic.
Janet Tabor Elderly Liaison Nurse.
Phillippa Penoyre Secondary Care Nurse.
Kim Tye Secondary Care Nurse.
Sue Davies Secondary Care Nurse.


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DISTRICT NURSING TEAM
Jill DeMott Sister
Sue Pye Sister
Alison Spurgeon Staff Nurse
Monique Littleales. Nurse

District nurses answerphone : 01372 745618. Messages collected regularly 08.30-4.30pm.


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HEALTH VISITORS
Cathy Lowes
Carene Kealy
Paula Ayres.

Health Visitors telephone: 01372 745266

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PHYSIOTHERAPISTS
Sara Allen
Harry Schokker.

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PRACTICE STAFF
Carole Crossen. Practice Manager.
Annette Long Assistant Practice manager.
Reception:
Adele Hawkins Medical secretary, W.S.Atkins.
Kellie Kerwood Secretary to Dr. Sevenoaks.
Julie Lennon Secretary to Dr. Richardson.
Lynne McGrath Secretary to Dr. Matthews.
Diane Mickey Secretary to Dr. Stott.
Margaret Smith Secretary to Dr. Cowlard.
Carol White Secretary to Dr. Bunn.
Elaine Orr Secretary to Dr. Free.
Hilary Murphy Evening reception
Joyce Caswell Evening reception
Lesley Dommerson Afternoon reception

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ADMINISTRATIVE STAFF
Andrew Roscoe TCP/Contract manager.
Chris Burton Admin assistant.
Carol Stead Outpatient manager
Sue Parker Outpatient secretary
Ann Gomm Outpatient secretary
Joy Russell Outpatient secretary
Audrey Donovan Outpatient secretary
Kate Ruche Outpatient secretary
Jackie Holbourn



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PLEASE BE NICE TO RECEPTIONISTS

Last year they dealt courteously and efficiently with: 40,329 appointments
120,000 phone calls
11 doctors
9 nurses
12,514 patients
If you have a problem, please don't shout at them, speak to the practice manager or your doctor.


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Complaints

The practice endeavours to offer a first class service. If you have any problems with the service, please discuss this with your doctor or the practice manager. We will respond to any complaint within 2 working days, following agreed national and local guidelines. In 1998 eight complaints were made, all were resolved satisfactorily.


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Supporters of the General Practice Surgery the Old Cottage Hospital , Epsom.


(charity commission reg. No. 1003623 )
Patients of this Practice have formed a charity registered group,
1, To put patients ideas and suggestions for improvements in the surgery
2, To raise funds to purchase equipment for use in the GP Surgery raising standards above those provided solely by the NHS.

Equipment purchased and in use includes : Cryotherapy treatment for skin lesions
ECG for Heart measurements
Spirometer for asthma & respiratory measurements
Minor surgery kit used by GP's and visiting consultants.
Defibrillator for heart attack emergencies.
Play table in waiting room

If you would like to offer ideas, help or make a donation please contact the Supporters via the Practice Manager.


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The History of the Practice


The Practice was first established in Epsom in 1885. Until 1940 the Doctors held surgeries in their own homes when Dr. Lown started practising from a flat at 52 High Street where he was joined by Dr. Wild whose house had suffered bomb damage. This became the main surgery. In 1970 the adjoining flat was leased and the number of Partners increased from 3 to 4 in 1979, 5 in 1986, 6 in 1988 and 7 in 1991.In1982 we became a training practice , training Doctors who have completed hospital training before they joined their own practice.

By 1988 the Practice had out grown its High Street premises and moved to Cedars cottage in Church Street. In 1991 we moved to the Old Cottage Hospital to expand the services available at the Surgery.

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The History of the Cottage Hospital.

The first Epsom Cottage Hospital was opened on 24th April 1873 in Penbroke Cottage, Pikes Hill. It had 8 beds. In 1877 it moved to two cottages in Hawthorn Place by the old railway station. Then in 1887 a referendum was held to decide how to celebrate the Jubilee, and it was decided to build a permanent Cottage Hospital. The building was opened by HRH Princess Mary Adelaide, Duchess of Teck on 11th July 1887. It was closed by the Regional Health Authority in1988, when the New Epsom and Ewell Cottage Hospital was opened at West Park. The building was reopened by the Practice in 1991.

A fuller account of the history of the Cottage Hospital and of health care in Epsom is given on the information page - A Century of Community Health Care which is sponsored by the Epsom Day Surgery Unit


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Epsom Day Surgery Unit

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TELEPHONE : 01372 739002     FAX : 01372 739003


Epsom Day Surgery Unit is a purpose built modern day surgical facility with fully equipped recovery and outpatient areas. It is staffed by Consultant Specialists and Anaesthetists, and is proud to have the first Professor in Day Surgery advising and operating at the Unit.
Our nursing staff are experienced and trained in all aspects of Day Surgery.
The Unit is registered and regularly inspected by East Surrey Health Commission, ensuring our safety standards are equal to that provided by any hospital.

OPERATIONS.

Epsom Day Surgery Unit is regularly undertaking operations in most specialties including cataract ,hernia repair, arthroscopy, gynaecological treatments, and cosmetic surgery. Non-surgical clinics include sports injury and sexual dysfunction.

PHILOSOPHY.

It is the aim of the staff at the Epsom day Surgery unit to provide a safe, effective and efficient environment in which to promote an optimum quality service. We will continue to monitor and update Unit policies and standards of practice, using recommended guidelines and research literature. As professionals we will maintain a relaxed friendly atmosphere and provide a confidential and personal continuity of care for all patients. We are committed to achieving our aims and will strive to improve quality by audit.

FUNDING.

The Unit undertakes both NHS and private work, recognised by most insurance companies. Personally funded Outpatient consultations and operations can be fixed price and very competitive rates. Examples of fixed price procedures would include: Please contact reception for prices and individual advice.

HISTORY

Dr. Stott and partners purchased the Old Cottage Hospital in 1991 and relocated their practice to the ground floor. In conjunction with Environmental and Medical Products Limited who specialise in design, building and managing Day surgery Units the unit was built. It was registered by Mid-Surrey Health Authority and opened for patients in May 1993.Phase 2 including X-Ray, Physiotherapy and Pharmacy was opened in 1995. In 1998 Dr. Stott and partners took over management of the Unit from Enviromed Ltd.


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first posted     last updated 10 June 1999